Troy L. Paige

Helping organizations turn complex opportunities into measurable results

I help enterprise and government organizations align stakeholders, evaluate opportunities, and move the right initiatives from concept to execution using structured processes, human judgment, and AI assistance where it adds value.

The Problem

Why good ideas stall

Most organizations do not lack ideas. They lack a clear way to connect strategy, sourcing, evaluation, pilots, funding, and scale. As a result, promising opportunities become fragmented, difficult to prioritize, and hard to turn into measurable business value.

What I Actually Do

Building structured programs

I build and run structured programs that help organizations turn scattered ideas, outside partnerships, and early-stage opportunities into funded, executable outcomes. My work connects strategy, stakeholder alignment, solution sourcing, evaluation, pilots, procurement, and scale so leaders can make better decisions and move the right initiatives forward. I use AI assistance where it improves speed, consistency, and decision support without replacing the human judgment required for prioritization, adoption, and execution.

Your Outcomes

What this helps you do

  • Test and de-risk new offerings before major investment

  • Access solutions from employees, startups, academia, and external partners

  • Improve how funding decisions are made

  • Move validated opportunities from pilot to implementation

  • Show measurable value instead of activity alone

A Practical Example

What this looks like in real life

Imagine a large airline is getting too many customer complaints.

Flights are still running, but the experience around them feels broken. Some travelers are frustrated by delays and poor communication. Others struggle with rebooking, baggage updates, or getting help when plans change.

Inside the company, different groups see different parts of the problem.

Customer service wants faster ways to respond.

Operations wants fewer service breakdowns.

Product teams want better digital tools.

Leaders want improvements that protect loyalty, reduce frustration, and improve revenue.

This is where I come in.

I help turn that kind of messy situation into a structured decision process. First, I help surface and prioritize the real issues behind the customer experience. Then I gather input from customers, frontline employees, and outside partners, compare options in a fair way, eliminate weaker ones early, and help leadership focus on the solutions most worth pursuing.

In this example, the final result might be a new Premium Traveler Support Service.

That could include:

  • Clearer disruption messages
  • Faster rebooking options
  • Better baggage updates
  • A dedicated support path for high-value travelers

The value is not just a new service feature. The value is that the company now has a better way to understand customer pain points, choose the right improvements, and move them into real use.

The real impact

  • Better customer loyalty
  • Fewer service frustrations
  • Stronger retention of high-value customers
  • More confidence that investment is going into the right improvements

The Process

How I work

1

Clarify the problem

Align the effort to strategic priorities and define what success looks like.

2

Source the right solutions

Pull from employees, startups, academia, and partner ecosystems.

3

Evaluate and test

Use structured reviews, expert judgment, and AI-assisted evaluation to eliminate weaker ideas earlier, improve consistency, and surface the strongest opportunities for further consideration.

4

Move to execution

Help validated initiatives reach funding, procurement, implementation, and scale.

5

Measure value

Track outcomes, improve decisions, and build executive confidence.

Track Record

Selected results

AT&T

Supported an enterprise program that generated approximately $500 million in revenue, cost avoidance, and cost savings while strengthening sustained engagement through system redesign and process improvement.

~$500M

Combined value

AFWERX / U.S. Air Force

Helped create a path from challenge-based sourcing to contracting in 6 months, contributing to $1.62 billion in follow-on contracts, $205 million in initial investment, and 177 awarded contracts.

$1.62B

Follow-on contracts

$205M

Initial investment

177

Awarded contracts

Gilead Sciences

Led a global initiative spanning North America, Europe, and Australia, narrowing 200+ submissions to 6 finalist solutions, all funded and implemented within 6 to 12 months.

6 / 6

Funded

6–12

Months to implement

Experience

Organizations and sectors

AT&T UnitedHealth Group NASA U.S. Air Force Gates Foundation CSX World Economic Forum International Finance Corporation

Ideal Fit

Who I work best with

Strategy & transformation leaders

Innovation & program leaders

Research & technology partnership teams

Government program managers

Sustainability & cross-sector initiative leaders